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Vermont VIP Services

Privacy Policy

Vermont VIP Services · Chauffeured transportation · 228 Aviation Drive, South Burlington, VT 05403

Text messaging operated by Offshore Marketing LLC on behalf of Vermont VIP Services

Effective date: November 1, 2026 · Last updated: November 1, 2026

This Privacy Policy explains what information Vermont VIP Services ("we," "us," or "our") collects, how we use and protect it, and the choices you have, including for our text messaging (SMS) program, which is operated by Offshore Marketing LLC on our behalf. Please read it alongside our Terms & Conditions.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

1. Information we collect

We collect only what we need to serve you:

  • Contact information you give us: your name, mobile phone number and email address.
  • Ride details: pickup and drop off locations, dates, times, passengers, luggage, flight details and notes related to the rides you book.
  • Payment records: payments are processed by our payment provider, Square. We do not store full card numbers.
  • Messaging records: records of your consent to receive texts and the messages we send you, kept to document compliance.
  • Website usage data: basic device and browser information collected automatically when you visit our website.

2. How we use information

  • To book, schedule and provide the rides you request.
  • To send you text messages about rides you booked, when you have agreed to receive them: booking confirmations, pickup reminders, driver on the way updates, payment links and a short feedback request after your ride.
  • To respond to your questions and provide customer support.
  • To operate, maintain, secure and improve our services.
  • To keep records of consent and comply with our legal obligations.

3. SMS / text messaging program

Program description. When you book a ride with Vermont VIP Services by phone and agree to receive texts, we send you messages about the ride you booked. These are transactional, customer requested messages. Messages are sent under the name Vermont VIP Services by our messaging provider, Offshore Marketing LLC.

How consent is obtained. Consent is collected verbally on a phone call you place to us. Before any text is sent, our staff or phone assistant asks: "Can we text you your booking confirmation, ride updates and payment link at this number? Message and data rates may apply. Message frequency varies. You can opt out anytime by replying STOP, or reply HELP for help." We send texts only if you say yes, and we record your consent with the date and time. If you ask us to text a different number, we confirm consent for that number before sending.

Message frequency. Message frequency varies. You typically receive a few messages for each ride you book.

Cost. Message and data rates may apply, according to your mobile carrier plan.

Opt out. Reply STOP to any message to unsubscribe. After you opt out, we send no further messages and remove your number from our messaging list within 24 hours.

Help. Reply HELP to any message, email reservations@vermontvipservices.com, or call 888-80GOVIP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your mobile number is used only to send the ride related messages you agreed to receive.

4. How we share information

We do not sell your personal information. We share information only in these limited ways:

  • Service providers. With vendors that help us operate, such as our messaging provider (Offshore Marketing LLC and its carrier, Twilio) and our payment processor (Square), only as needed to provide the services you request. They are required to protect your information and use it only for that purpose.
  • Legal requirements. When required by law, or to protect the rights, safety or property of our customers, the public or us.

Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.

5. Data retention

We keep information only as long as needed to provide our services, document consent, meet legal and recordkeeping requirements and resolve disputes. When it is no longer needed, we securely delete or anonymize it.

6. Data security

We use reasonable administrative, technical and physical safeguards, including restricted access and secure storage, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.

7. Your choices and rights

  • Stop texts: reply STOP to any message at any time.
  • Access, correction or deletion: contact us using the details below.
  • Depending on where you live, you may have additional rights under applicable law. We honor those rights and will not discriminate against you for exercising them.

8. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated "Last updated" date.

10. Contact us

Vermont VIP Services, 228 Aviation Drive, South Burlington, VT 05403 · Phone: 888-80GOVIP · Email: reservations@vermontvipservices.com

Text messaging provider: Offshore Marketing LLC, 37 James Drive, Milton, VT 05468. See also our Terms & Conditions.